Refunds & Returns
Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
If you are not happy with your purchase, we are here to help. This page explains how returns, refunds and cancellations work when you buy from Modern Light Company.
Your rights under the law come first
In Canada, consumer protection is mainly set by each province and territory. Nothing on this page limits any right you have under the consumer protection and sale of goods laws where you live. Examples of those laws are Ontario's Consumer Protection Act, 2002, Quebec's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act and Alberta's Consumer Protection Act.
Several provinces also give you a right to cancel an internet or distance sale in some situations. Examples are where the seller did not give you the information the law requires, or where goods are not delivered within 30 days of the promised delivery date (or within 30 days of your purchase if no date was given). Those rights apply in addition to our own policy below.
Changing your mind
There is generally no automatic cooling-off period for an online purchase in Canada. Our change-of-mind return is our own policy, and it gives you 15 days from the day your order is delivered.
A change-of-mind return covers reasons like these:
- You changed your mind.
- You found a better price.
- The item does not fit your space.
- You no longer need it.
- You ordered the wrong item.
What we need for a change-of-mind return
- You contact us within 15 days of delivery.
- The item is unused and in its original packaging.
- You have the receipt, order confirmation or other proof of purchase from this website.
We cannot accept returns of items bought from other retailers. A change-of-mind return that does not meet these conditions will not be accepted. None of this affects your rights when an item is faulty, damaged or not as described.
Postage and refunds on a change of mind
You pay the return postage. Please use a tracked shipping service and send the item back to the warehouse your order was sent from. We will give you the address.
You can choose an exchange or a refund. A refund covers the price you paid for the item. If you paid a delivery charge on the original order, that charge is not refunded on a change-of-mind return. We do not take any other deduction from your refund.
Faulty or damaged items
If an item arrives faulty, damaged, not as described or with parts missing, please tell us straight away. We will put it right at no cost to you, with a repair, a replacement or a refund as the law requires. We pay the return postage.
We may ask for your order number and photos of the item and its packaging. Photos help us sort things out quickly and take the matter up with the courier.
Wrong item sent
If you receive something different from what you ordered, please tell us straight away. We will send the right item or give you a refund, and we pay the cost of returning the wrong one.
Order not received
If your order does not arrive, please tell us straight away. We will look into it with the courier and send a replacement or give you a full refund, including any delivery charge you paid.
How to start a return
Email theteam@modernlight.store with your order number and a short note about the problem or your reason for returning the item. Please contact us before you send anything back, so the return is matched to your order. We aim to reply within one business day.
For a change-of-mind return, send us the tracking details once the parcel is on its way.
Refunds
We process your refund 24 to 48 hours after the returned item arrives and has been checked. The refund goes back to your original payment method, such as your card or PayPal account. If you prefer, we can hold it as store credit for a future order.
Your bank or payment provider may take a few more business days to show the refund on your statement.
Cancelling an order
You can cancel any order free of charge before it is dispatched. Orders are usually packed within 24 to 48 hours, so please contact us as soon as you can, ideally within 12 hours of ordering.
Once an order has been dispatched, it can no longer be cancelled this way. You can return it under our change-of-mind policy instead. This does not affect any right to cancel that the law in your province or territory gives you.
If you are not happy with how we handled it
Please see our Complaints Handling Policy.
Contact us
If you have any questions about returns and refunds, email us at theteam@modernlight.store.